The majority of complaints about the curriculum, and every day concerns, will be dealt with in informal discussion with parents and settled amicably, with the school staff and the Headteacher. In those few cases where the complainant still remains dissatisfied, the arrangements provide for the referral of most complaints to a small panel of Sub-Committee members of the Governing Body.
For complaints about religious education or collective worship, however, the procedures at the final stage are different and the referral of the complaint will be to a panel of members of the diocesan authorities.
Investigating and responding to complaints about schools is the responsibility of the governing body of each school. All Oldham schools have a School Complaints Procedure for addressing the concerns of parents/carers or other members of the community.
Make a complaint
Discuss your concern with the class teacher or member of staff concerned. Most concerns can be addressed at this stage. If you are still unhappy, contact the school to arrange an appointment to discuss your concerns with the Headteacher (Miss Butterworth).
Take unresolved complaints further
You can make a formal complaint in writing to:
Governor Support
Level 4
Civic Centre
West Street
Oldham,
OL1 1UT
 |
Complaints Policy |
Complaints for the local authority
Contact the Senior Children's Complaints Officer about the following issues:
Delivery of the National Curriculum
The provision of religious education and collective worship (with the exception of church (aided) schools)
School admissions or exclusions
Special educational needs assessments
Child protection issues and allegations of child abuse
Senior Children's Complaints Officer
For complaints handled by the local authority.
Level 12
Civic Centre
West Street
Oldham
OL1 1XJ
Tel 0161 770 1129
Government Advice - Making a Complaint about a State School
Please access the information here.
Oldham Council - Make a Complaint About a School
Most complaints and concerns can be dealt with informally and resolved by speaking with your child’s teacher, the Head of Year, or by making an appointment to discuss your concerns with the Headteacher.
Unresolved Matters - Oldham Council - Make a Complaint About a School
If you are unable to resolve matters informally, then you can make a formal complaint in writing to the Headteacher, who will then investigate and respond to the complaint.
If matters are still not resolved, or if your complaint is about the Headteacher, then you will need to follow the school's own complaints policy which should be found on the school's own website.
There are some school complaint matters for which the Local Authority still retains responsibility, and these include complaints relating to:
- Some admissions to schools
- Statutory assessments of Special Educational Needs (SEN)
- School reorganisation proposals
- Matters likely to require a Child Protection Investigation
- Exclusion of children from school
For complaints about these matters, or if you have any questions or need assistance to access the school complaint process, you may contact the Council’s Complaints Team.
- Email: customer.feedback@oldham.gov.uk
- Phone: 0161 770 8122
You are also able to contact Ofsted regarding any concerns about schools and can do this in the following ways:
- Phone: 08456 40 40 45
- Email: enquiries@ofsted.gov.uk